Campo di Bella LLC

Pandemic Business Operations

OVERVIEW OF SITUATION On March 15th, 2020 Dane County Public Health issued a countywide moratorium on mass gatherings effecting the operation of restaurants and other facilities to mitigate the spread of COVID-19. This was later expanded to close all restaurants with the exception of preparation and provision of to-go meals. ARE WE CLOSED? IF NOT, WHAT ARE YOUR HOURS? We are not open for dining in our restaurant-winery. We will continue to be open for to-go meal preparation which will be available for curb-side pick up on Friday and Saturday evenings between the hours of 6:00 and 6:30 PM. WHAT TYPE OF TO-GO DINNERS ARE YOU OFFERING? We will need to suspend complex multicourse meal preparation and instead focus on simple but tasty nourishing meals that our customers can eat the night of pickup or easily reheat later in the week. The meals will consist of an appetizer, the choice of a meat or vegetarian main course and a dessert. WHAT ELSE ARE YOU OFFERING? You may also pre-order bottles of wine and hand made rustic bread in advance for pickup. We have temporarily lowered the prices for our wines during the pandemic to make things more affordable for our customers. Since we make all our bread by hand there will only be a set number of available loaves per week. First come first serve. Let us know if you would like bread or wine with your order in notes box at checkout. Please specify what wine you would like and how many bottles. A description of our wines along with pricing is available under our Winery page. Once we receive your order, an email will be sent from MaryAnn notifying you of the total amount due for additional items including tax. You can then pay for these additional items on-line by selecting Submit Payment under our drop down menu after you login. WHEN WILL THE MEALS BE POSTED AND HOW DO I ORDER ONE? All menus will be posted on our web site 2 weeks in advance. We will continue to add another menu on a rolling or weekly basis. We will not be posting menus farther out than 2 weeks due to inevitability of more changes and restrictions as the pandemic unfolds. Making a reservation for take out is the same as making a reservation for one of our dinners. Log into our web site, or create an account if you don't have one, and click Purchase Reservation next to the meal listing you are interested in. You may complete the transaction and pay by credit card on line. We are accepting payments on-line only and not in the winery to reduce the chance of illness to our customers and staff. CAN I MAKE A MENU SUBSTITUTION? No. Not at this time. This has truely become a family run business with only myself, MaryAnn and the kids doing all the preparation and clean up. We are operating on a skeleton crew. WHEN DO I HAVE TO ORDER BY? The sooner the better. This will allow us to get the appropriate amount of ingredients to prepare your meal. We will close orders at midnight the Wednesday before the weekend of pickup. HOW DO I PICK UP MY ORDER? Arrive at the winery between 6:00 and 6:30 PM on your scheduled date and stay in your car. Send us a text at 608.320.9287 and let us know you have arrived. Someone will place your to-go bag with your name on it on a table under the front pergola. Someone will notify you that your order is ready for pickup under the pergola. Please respect social distancing while picking up your bag. Do not enter the winery. Please do not come to the Winery/Restaurant if you have a fever or respiratory symptoms. CAN I CANCEL AND GET A REFUND? Our standard terms apply. There are no refunds, for any reason, within a 7 day time frame from the pick-up date selected. Please see our TERMSpage for further information. WHAT ABOUT THE OTHER DINNERS THAT ARE LISTED THIS YEAR? We are not taking any new reservations for events this year until the pandemic has passed and public health lifts restrictions. All existing reservations are still valid unless the dinner event needs to be cancelled due to continued pandemic activity. Dinners will be listed as "On Hold" until further notice. You may login to our web site and check your reservation status under the drop down menu. WILL THERE BE MORE CHANGES? Change is certain. OTHER Let's continue to hope this passes as quicly as possible. We value you as customers and look forward to seeing your smilling faces under the blue summer sky having a drink on the patio celebrating with friends. Thank you for your continued support. MaryAnn, Marc, Matteo, Massimo and Stella